Return Policy

Thank you for your purchase. We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason,  you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.



Returns

We have a 7 Day Return Policy for a full refund. If you'd like to return your item,  please contact us no later than day 7 of receipt and we will give you a return authorization number and shipping instructions. If we do not hear from you by the 7th day, then the item is not returnable.



Return Process

To return an item, please email customer service at info@paraibainternational.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:


Paraiba International

608 Fifth Avenue, Suite 501

New York, NY 10020


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.



Exceptions


The following items cannot be returned or exchanged:


Custom Designed Jewelry


However, we will do our best to work with you on alternations. We want you to be happy with your purchase.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


PLEASE NOTE

Item must be in the original condition in which it was received. We will inspect item thoroughly.



Questions


If you have any questions concerning our return policy, please contact us at:

(877)-888-1080

info@paraibainternational.com