Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns
We have a 7 Day Return Policy for a full refund. If you'd like to return your item, please contact us no later than day 7 of receipt and we will give you a return authorization number and shipping instructions. If we do not hear from you by the 7th day, then the item is not returnable.
Return Process
To return an item, please email customer service at info@paraibainternational.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Paraiba International
608 Fifth Avenue, Suite 501
New York, NY 10020
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. The statement credit may show up on your online account within a few days, althought the exact time frame will vary depending on your credit card issuer.
Exceptions
The following items cannot be returned or exchanged:
Custom Designed Jewelry
However, we will do our best to work with you on alternations. We want you to be happy with your purchase.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
PLEASE NOTE
Item must be in the original condition in which it was received. We will inspect item thoroughly.